Phillips Construction Limited

1 The Need

Phillips Construction Ltd approached Holloway Insurance Services after searching on LinkedIn for a local insurance broker that understood the construction industry and could provide a more personal level of service.

Whilst they had insurance arrangements in place, they felt they were not receiving the support they required. Their previous broker had never visited the business, making it difficult to gain a full understanding of their operations, contractual requirements and insurance needs.

The directors were looking for a broker that would take the time to understand their business, provide prompt responses to enquiries and be available to offer support when it was needed most.

2 The Solution

We visited Phillips Construction to gain a thorough understanding of the business, the contracts they undertake and the risks they face as a building contractor.

Following a review of their existing insurance arrangements, we identified opportunities to strengthen their cover and address potential gaps. Rather than simply arranging insurance at renewal, we take a proactive approach by regularly reviewing their requirements, highlighting potential issues before they become problems and ensuring their cover continues to reflect the activities of the business.

We also provide prompt responses to queries, assist with contractual insurance requirements and offer ongoing support with claims and insurance-related matters as they arise.

3 The Result

Having a broker who takes the time to understand our business has made a real difference. We now have greater confidence that our insurance arrangements reflect the work we undertake and that any potential issues will be highlighted before they become problems.

The proactive approach, combined with the fast response times and ongoing support, means we know we can get advice whenever we need it. Whether it's a policy query, contractual requirement or a claim, we have the reassurance of knowing help is only a phone call or email away.

This has allowed us to focus on running the business, confident that our insurance requirements are being looked after by a broker who understands our needs and keeps in regular contact throughout the year.