Landlord - Residential Property
1 The Need
As a landlord of a couple of rental houses, I had automatically chosen a mutual because I saw the adverts on the tv and felt safe with an established company and didn’t think my needs were big enough for a broker to take on. However, I wasn’t sure that I was getting the best deal as I was purchasing their standard provision and wanted to talk this through with an expert. I realised that Holloway Insurance were local and so would have a good understanding of my needs and as they are now well established and winning awards, I thought I would give them a try.
2 The Solution
I know the houses that Lee owns as I live locally and so I was aware of issues that may need close inspection such as flood risks in the area. I was able to chat with Lee about what good landlord insurance should contain and what he doesn’t need to pay for. By providing Lee with risk assessment templates and landlord information, insurers were more willing to cover his risk at a lower premium. I have built up good relationships with a wide range of competent insurance groups and so was able to negotiate a premium that was substantially lower than the cost of his mutual.
3 The Result
Dean was friendly and quick to respond. He was able to explain the different types of insurance and help me to choose what needed to be covered and spent the time on creating a policy to fit my landlord needs. Not only did he provide me with better service and spent more time on my case, he managed to cut the cost of my insurance spend by £300 and use an insurance company that I knew and felt confident with. He also gave me some risk assessment templates so that I can consider how to reduce the potential of a claim and he pops in a call or an email every so often to check how things are going. I know that I always get to chat to him and don’t get tied up in phone queues and feel confident that he will act quickly should I need to claim.
We have worked with Dean for many years and found his approach professional, friendly, highly informed and quick to respond. He has been able to secure our insurance claims quickly, talking us carefully through the complexity of the situation, how to manage the issue and what to expect. He has secured good pay outs for us without fuss.