1 The NeedWe contacted Dean because we were frustrated that our insurance company was not very responsive and that our policy was a bit of a mystery to us. We didn't understand the details and were therefore unsure if our policy covered all our activities and needs. We had previously worked with Dean and knew that he was the right person to work with us and that we wouldn't be just a policy number in a larger national firm.
2 The SolutionI was pleased to hear from Everhot and felt confident that I could deliver not only the cover and value that they needed using our network of over 300 insurers, but that I could commit to delivering a personalised level of service that is almost impossible to find in some larger firms. In fact, during COVID in 2020, I have kept in regular contact with them and been able to offer guidance in areas such as risk management and, using our bespoke resources, up to date information specific to their industry. I am confident that through this ongoing relationship and my knowledge not only of insurance covers but their industry, I will be able to continue delivering value for many years to come.
3 The ResultWe are very happy because we trust Dean will be proactive and is in constant contact with us about the necessary changes to our policy. In addition to this Dean has managed to find us a comparable package of covers at a very competitive price. The fact that Dean has not only saved us money but has saved us time searching for the right deal and keeps us up to date with all changes in legislation that may affect our business. We are very impressed with the bespoke Risk Management tools that Dean has made available to us. We are also very impressed with the efficiency of the claims process, which we have not experienced with any previous insurers. We know this is down to the 24/7 service Dean is committed to providing for his customers.
"Dean at Holloway Insurance Services has been absolutely fantastic throughout the process of insuring our business. Professional, conscientious to make sure we have exactly the right cover above all highly responsive when required, which is really important to us as a company. If you’re looking for great service and appreciate the personal touch then I cannot recommend highly enough"
Tom Ellis-Purchasing and Facilities Manager - Everhot Cookers, Everhot Ltd, Coaley Mill, Coaley, Dursley, Glos GL11 5DS